submitted by annam807 232 days ago (via ezinearticles.com)
Information Technology Infrastructure Library (ITIL), like anything else, has it share of backers who see its many benefits. It also has its share of critics who feel ITIL is not all it is cracked to be. In these recessionary times, anything that can help a company save money is seen as tremendous benefit. One of the keys to ITIL's success is its usage results in significant cost-saving.
